Intelligent scheduling
Coordinate recurring, standing-order, and on-demand trips with eligibility and conflict checks built in.
Voiceware.ai Advanced Integrations
PATROUTE
Patient transportation, coordinated from request to reimbursement.
A connected NEMT software platform for scheduling trips, dispatching drivers, communicating with riders, documenting service, and improving every mile of your operation.
Built for NEMT operationsAccessible trip coordinationActionable reporting
Live operations
Tuesday dispatch
24
Trips today
7
Drivers active
96%
On time
Next pickups
8:30M. JohnsonDialysis CenterEn route
9:15R. WilliamsCardiologyAssigned
10:00L. BrownRehab ClinicConfirmed
ABCDriver route optimized
Fewer manual handoffs
Complete trip documentation
Better rider experiences
One operational system
Everything your NEMT team needs to keep trips moving
Replace disconnected spreadsheets, calls, and point solutions with a clear view of every rider, driver, vehicle, and trip.
Dispatch & live tracking
See vehicles, drivers, ETAs, and trip exceptions in one view while dispatchers adjust routes in real time.
GPS Integration
Full vehicle tracking regardless of geographical location, with support for more than seven GPS service providers nationwide.
Driver mobile workflow
Give drivers manifests, navigation, status updates, signatures, and trip documentation from the field.
Ride-Hailing
Accommodate second-party drivers from different NEMT services with people pickup through Uber Business and Lyft Commercial — from standard economy cars and XL vehicles to luxury rides like Uber Black, plus tiered ride options across Uber's global network and Lyft's US and Canada coverage.
Rider communication
Keep riders and facilities informed with pickup reminders, arrival notices, and status updates.
Billing readiness
Capture required trip details, verify completion, and prepare clean records for claims and invoicing.
Operational reporting
Track on-time performance, utilization, cancellations, trip volume, and service quality across your network.
A clearer route forward
One workflow, from the first request to the final record
PATROUTE helps your team make the next best decision at every stage of a patient trip.
Trip intake
Receive and organize requests from facilities, health plans, care teams, and call center staff.
Plan & assign
Match each rider with the right vehicle, driver, pickup window, and accessibility requirements.
Monitor service
Follow every route live, manage exceptions, and communicate updates without losing context.
Close the loop
Confirm completion, capture documentation, and move accurate trip records toward billing.
Control & accountability
Designed around the realities of healthcare transportation
PATROUTE supports controlled access, consistent documentation, and clear accountability across dispatch, drivers, facilities, and administrative teams.
Role-based access
Give each team member the information and tools appropriate to their responsibilities.
Trip audit trail
Maintain a consistent record of status updates, notes, timestamps, and completion details.
Connected operations
Support exchanges with healthcare, eligibility, mapping, billing, and communication systems.
Implementation support
Configure workflows around your service model with guidance from the Voiceware.ai team.
See PATROUTE in action
Let’s map a better patient journey.
Tell us about your transportation program and we’ll show you how PATROUTE can support your scheduling, dispatch, driver, rider, and billing workflows.
PATROUTE is built and supported by Voiceware.ai Advanced Integrations.
Sales emailSales@voiceware.ai
Sales phone(305) 503-7782